Privacy policy
Protecting your data

We gather personal and business information directly from you when you submit enquiries, request quotations, sign contracts, or schedule services. We may also collect data from public sources to verify company details.

• Contact details such as name, job title, phone numbers, email address, and preferred language.
• Company information, production requirements, machine specifications, and technical drawings shared for consultation.
• Service history, maintenance logs, and communications with our support engineers.
• Website analytics collected via cookies to improve user experience. You can manage cookies through your browser settings.

We use the data we collect to deliver consistent, high quality service across the entire customer journey.

• Preparing quotations, contracts, and invoices that reflect your production requirements.
• Coordinating site surveys, deliveries, installations, maintenance, and warranty support.
• Providing technical guidance, updates, and safety notices relevant to your machines.
• Improving our products, services, and digital platforms through aggregated insights.

We process personal data on the basis of legitimate interest when it is needed to supply our machines and services, perform a contract, or respond to your requests. When required by law, we will obtain your consent.

• Financial and tax regulations may require us to retain billing records for 10 years.
• Service reports, maintenance logs, and engineering documentation are stored for the duration of the machine lifecycle unless you request deletion where permissible.
• When the retention period expires, data is securely deleted or anonymised.

We do not sell personal data. We share information only with trusted partners who support our operations under confidentiality obligations.

• Logistics providers, customs brokers, and installation partners who help deliver and commission machines.
• Technology vendors that host our business systems, cloud storage, or communications tools.
• Regulators or authorities when required to comply with legal obligations or to protect our rights.

Depending on your location, you may have the right to access, update, or delete your personal information, restrict or object to processing, and request a copy of your data.

• Submit a request via the contact channels below and we will respond within 30 days.
• You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
• If you believe your data has been misused, please contact us so we can investigate and respond promptly.